Ashish Gambhir • June 27, 2016 • news
“Frontline employee engagement — is that like synergy?” It wouldn’t be the first time I’ve fielded that question. Needless to say, it isn’t; however “engagement” is ambiguous in the way of all corporate jargon, and it’s not difficult to see why the query arises. The... 
Ashish Gambhir • June 23, 2016 • news
If your company fields frontline employees, chances are your pipes are clogged. No, not literally (we hope). The pipes we’re talking about shuttle information. Here’s the deal. In a perfect world, the customer feedback cycle would consist of four simple steps:...
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